Frequently Asked Questions

General Questions

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Absolutely not! We wouldn't want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house.

However, if you don't have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

It's best to schedule an appointment in advance, but if you need same day service, we can try our best to make it happen. Call us to discuss your requirements.

It is up to you, you don't have to, but you are more than welcome to stay while we are cleaning.

We try to be as punctual as possible and are almost always on time. In the unlikely event there will be a delay, we will contact you to let you know.

Not at all, you can request service on demand or have scheduled recurring visits and can also cancel at any time.

Cleaning Questions

Our staff will discuss exactly what is included in the cleaning service that is personalized for you.

All cleaning supplies we use are included in our service.

We try our best to maintain the same cleaner for the same house every time, however, if the cleaner is not available, we will send another experienced cleaner to do the job.

Yes! All of our employees are background checked before they start working with us.